Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at topdeckframes@gmail.com with your order number and photos of the item. Returns must be sent to the following address:

Top Tier Frames
19 Golden Spruce Lane
Maple, Ontario, L6A 0J6
Canada

Please note: the customer is responsible for return shipping costs. Items must arrive back to us in the same condition they were sent. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items
Custom or personalized frame orders are non-refundable unless defective. Sale items and gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5-7 business days. Please allow additional time for your bank to process and post the refund.

If more than 10 business days have passed since we approved your return, contact us at topdeckframes@gmail.com.